Frequently Asked Questions

The Sea Capital is a licensed lending company registered with the Companies Commission of Malaysia (SSM) under registration number 201601034075 (001746642-K) and regulated by Bank Negara Malaysia (BNM). We provide personal, business, SME, and secured loans to eligible Malaysian residents.

Yes. The Sea Capital is fully licensed and regulated by Bank Negara Malaysia (BNM) and registered with the Companies Commission of Malaysia (SSM). Our operations comply with the Moneylenders Act 1951, the Personal Data Protection Act 2010 (PDPA), and the Credit Reporting Agencies Act 2010 (CRA 2010).

We offer four loan products: (1) Personal Loan — RM 1,000 to RM 50,000 at 1.5% per month, 6–60 months tenure; (2) Business Loan — RM 10,000 to RM 200,000 at 1.2% per month, 12–84 months tenure; (3) SME Loan — RM 20,000 to RM 500,000 at 1.0% per month, 12–120 months tenure; (4) Secured Loan — RM 50,000 to RM 1,000,000 at 0.8% per month, 12–120 months tenure.

Our office is open Monday to Friday, 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. We are closed on Sundays and Malaysian public holidays. You may also reach us anytime via email at ask@theseacapitalloans.com.

You can reach us by phone at 03-9213 1818, by email at ask@theseacapitalloans.com, or visit our office at Jalan PJU 8/1, Damansara Perdana, 47820 Petaling Jaya, Selangor. You may also use the Contact Us form on our website.

To be eligible, you must: (1) Be a Malaysian citizen or permanent resident; (2) Be aged 21 to 60 years (personal loan) or up to 65 years (business/SME/secured); (3) Have a minimum monthly income of RM 1,500 (personal) or as specified per product; (4) Have a valid MyKad or passport; (5) Have an active Malaysian bank account.

Required documents vary by loan type. Generally, you will need: (1) MyKad (front and back); (2) Selfie holding your MyKad; (3) Latest 3 months payslip or proof of income; (4) Latest 3–6 months bank statement; (5) For business loans: SSM business registration certificate; (6) For secured loans: collateral documents (property title or vehicle V5C).

Once all required documents are submitted and verified, our team will review your application within 1–3 business days. You will be notified by email at each stage of the process. Please note that approval is subject to our credit assessment and is not guaranteed.

No. Loan approval is not guaranteed. All applications are subject to our internal credit assessment, verification of submitted documents, and compliance with our lending criteria. We practise responsible lending and assess each application based on the applicant's financial capacity.

Generally, only one active loan application is permitted at a time. If you have an existing active loan, you may apply for a top-up or a new loan once your current loan balance falls below 50% of the original amount, subject to credit assessment.

You can make repayments via: (1) Online banking (FPX) through your borrower portal; (2) Direct bank transfer to our designated account; (3) Cash deposit at our office. Payment details will be provided in your loan agreement and repayment schedule.

If you miss a payment, a late payment fee will be charged as specified in your loan agreement. Your account may also be flagged as overdue, which may affect your credit score. We encourage you to contact us immediately if you are facing financial difficulty — we may be able to arrange a payment plan.

Yes, early repayment is allowed. Please contact our team at ask@theseacapitalloans.com or call 03-9213 1818 to request an early settlement quote. An early settlement fee may apply as specified in your loan agreement.

Your full repayment schedule is available in your borrower portal under the "Repayment Schedule" section. It shows each installment date, principal reduction, interest amount, payment amount, and remaining balance. You can also download it as a PDF.

Your account may be temporarily locked due to: (1) Multiple failed login or withdrawal attempts; (2) Suspicious activity detected; (3) Pending document verification; (4) Overdue loan repayments. Please contact our support team at ask@theseacapitalloans.com or call 03-9213 1818 for assistance.

Log in to your borrower portal and navigate to "Personal Info". You will need to upload: (1) MyKad front and back; (2) A selfie holding your MyKad; (3) Your digital signature. Our team will review your documents within 1–2 business days.

Your personal data is collected, stored, and processed in strict compliance with the Personal Data Protection Act 2010 (PDPA) and the Credit Reporting Agencies Act 2010 (CRA 2010). We use industry-standard encryption and security measures. We do not sell your data to third parties. Please refer to our Privacy Policy for full details.

Go to the "Wallet" section in your borrower portal and click "Withdraw". Enter the amount you wish to withdraw and your withdrawal code. Funds will be transferred to your registered bank account within 1–3 business days. Ensure your bank details are up to date in your profile.